FAQ

    My Account FAQs

    Forgot your password?

    1. Click Account -> Reset Password

    2. Enter the e-mail address you signed up with

    3. An e-mail will be sent to that address automatically

    4. Click the link in the e-mail to reset the password

    My Order FAQs

    Got questions before placing an order?

    Feel free to contact Club Factory by leaving a feedback in our app or sending an e-mail to our service center: info@clubfactory.com

    Can I make changes to my order?

    You can change your order anytime before payment or just cancel this order and create a new one. We do not recommend changing it after you made the payment as it may delay your order.

    How do I check my order status or track my order?

    1. Log into your account

    2. Track your order by following Account -> Orders -> Tracking

    My order is still under processing. When will it be shipped?

    Total Delivery Time = Processing Time + Shipping Time

    The processing time depends on the specifications of the products. Our average processing time is 2-5 days.

    How do I return an item?

    Click here for our return policy.

    How do I cancel my order? Can I get my money back after cancellation?

    We offer full refund if the order is cancelled before it is shipped. You should submit a ticket to request cancellation in our support center of app. We will NOT accept order cancellation request if the orders have been shipped.

    Shipping FAQs

    What are the shipping methods and shipping fees?

    Please click here for more details.

    Are there any additional fees involved in international shipping?

    In some cases, there will be VAT, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be paid by the recipient; we have no control over these charges and cannot predict the amount. Customs and taxation policies vary widely from country to country. Customs clearance procedures, if required, can cause delays beyond our original delivery estimates.

    How can I track my package?

    You can track your order by following Account -> Orders -> Tracking on our APP.

    Or enter the tracking number on the shipping company's website.

    What if my order has not arrived by the expected delivery date?

    For some orders there might be a few days' delay. Please do not worry if the tracking records are normal and updating.

    If the parcel turns out to be missing, we will issue a full refund to you.

    Payment FAQs

    Which payment methods do you accept?

    We accept a variety of payment methods.

    India:

    COD

    Netbanking

    Debit Card

    Credit Card: Visa / MasterCard/Moestro...

    Wallet: Paytm/Freecharge/MobiKwik/Ola/Jio/Oxigen/Airtel/PayU

    Mexico:

    Credit Card/Debit Card: Visa/MasterCard/American Express/Carnet

    Paypal

    oxxo

    Brazil:

    Credit Card/Debit Card: Visa/MasterCard/American Express/Discover/Diners Club/Hipercard/Aura/elo

    Boleto

    Other Countries

    Credit Card: Visa / MasterCard/Moestro...

    Paypal